Following are some common questions regarding the use of the Virtual District Office web pages.
The Virtual District office has several features as follows:
Purchase a dog license for your new dog(s) and renew your current dog license(s). All dog licenses are permanent, however, annual validation is required by paying the renewal fee. Pay before February 28th every year to receive the discounted rate.
If you have an invoice or a statement for Alarm fees, you can access your account information under this feature and also pay your invoices online. Download a step-by-step guide of how to pay your Alarm fees online here.
In order to see any information under this feature, you will require your account number and access code which can be found on your utility bill. Once you have added your existing account, you will have access to see your account information, meter reads and transactions on your utility account. You will also be able to pay your utility bill online here. Download a step-by-step guide of how to pay your utility account online here.
If you have an invoice or a statement for billings like rental or map fees, etc, you can access your account information under this feature. You can also pay your invoices online here.
If you are starting a new business in the Regional District, you can apply for a business licence online.
If you have an existing business and would like to pay your licence, you can pay online here. You can also view the transactions on your account. In order to have access to these features, you will be required to login with your account number and your access code which can be found on your invoices or licence.
Utility Search Certificate
This features is for lawyers or notaries to receive a certificate of outstanding utility billing charges on properties within the Regional District. An account number and access code is required in order to have access to this information. Before you can do any searches, you will need to add your Account to your login. Please contact our office to sign up for an Account if you do not currently have one at email@example.com.
If you are a supplier and have submitted an invoice to the Regional District, you can use this feature to see if your invoice has been processed and if a cheque has been issued in payment. You will need your supplier account number and your access code in order to view any of this information. Please contact our office if you do not have your account number and access code.
EXISTING OWNERS: Renewals and New Applications.
Login in with your username and password. If you have not previously registered, please create a new account. Click on the DOG LICENSE tab and follow the prompts. You will need your account number and access code which is available on your renewal notice. If you do not have your renewal notice, please click on the ‘Help me find my account” link and follow the prompts.
To download a step-by-step guide, click on the appropriate link for Alarm accounts or Utility bills.
Your Account Number for Utility Billing, Alarm fees, Miscellaneous Billing, Business Licence, Supplier Information, and Permanent Dog Licences can be found on the printed form that you received. These forms would be your invoices, statements, business license, cheque stubs, or dog licence renewals.
Your Access Code for Utility bills, Alarm invoices, Miscellaneous Billing invoices and statements, and Permanent Dog Licences is printed right on your bill/statement/renewal forms.
We accept all major credit card payments such as Visa, MasterCard, American Express, JCB, and Discover.
It can take 1-4 business days for the payment to be processed on your credit card. Your credit card statement will show the following description for the payment: REGNL DIST.CNTRL OKANAGANKELOWNA BC
On our systems the payment will be showing immediately after you submit it. There is no delay.
If you need further help on how to use the Virtual District Office, please contact us at firstname.lastname@example.org. If you lost your Access Code, following are the contact emails:
Permanent Dog Licence: email@example.com
Business License: firstname.lastname@example.org
Utility Billing: email@example.com
Miscellaneous Billing: firstname.lastname@example.org
Supplier Information: email@example.com